At Hotel Royal Fort Jaisalmer ("Hotel," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, communicate with us, make a reservation, or stay at our property.
By accessing our website or utilizing our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:
- • Contact Information: Full name, phone number, email address, mailing address, and WhatsApp contact details.
- • Identity Verification Data: Government-issued identification details (Aadhaar, Passport, Driving License, Voter ID) and visa information (for foreign nationals) collected during check-in as required by local law.
- • Payment & Transaction Details: Payment card numbers, billing addresses, transaction history, UPI IDs, and bank details processed for reservations.
- • Reservation Details: Arrival and departure dates, room preferences, special requests, and travel itinerary details.
- • Technical & Usage Data: IP address, browser type, operating system, referring URLs, device information, and pages visited on our website.
- • Surveillance Data: Closed-circuit television (CCTV) footage captured in common areas of our property for security and safety purposes.
2. How We Collect Your Information
We gather personal information through various interactions, including:
- • Direct interactions when you book a room, subscribe to newsletters, contact our front desk, or fill out guest registration forms.
- • Online reservations made via our official website, booking engines, or third-party Online Travel Agencies (OTAs).
- • Automated technologies such as cookies and web analytics tools while browsing our digital platforms.
- • Social media platforms or messaging services (e.g., WhatsApp, Instagram, Facebook) when you inquire about our services.
3. How We Use Your Information
We use your personal data for legitimate business purposes, including:
- • Fulfilling Reservations: Processing room bookings, payment transactions, and managing your stay.
- • Legal Compliance: Complying with local law enforcement guidelines, police registration requirements (including Form-C for foreign guests), and statutory obligations.
- • Customer Support: Responding to inquiries, resolving issues, and providing personalized hospitality services.
- • Marketing & Communication: Sending promotional offers, seasonal packages, booking confirmations, and feedback requests (you may opt out of promotional emails at any time).
- • Safety & Security: Ensuring the physical safety of guests, staff, and hotel property via CCTV surveillance and access control.
- • Service Improvement: Analyzing website performance, user preferences, and guest feedback to enhance our facilities and online user experience.
4. Disclosure & Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
- • Regulatory & Government Authorities: To comply with legal obligations, police registration mandates, court orders, or government regulations in India.
- • Third-Party Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., payment gateways, web hosting platforms, IT support, desert camp operators, or local transport services).
- • Business Protection: When necessary to protect the rights, property, safety, or legal rights of Hotel Royal Fort Jaisalmer, our guests, or the public.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. Online payments are encrypted through secure socket layer (SSL) technology and processed via certified PCI-DSS compliant payment gateways.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete reservations, comply with statutory tax and accounting laws, and satisfy government record-keeping requirements for hospitality businesses.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze web traffic, and remember your preferences. You can choose to disable or customize cookies through your browser settings, though doing so may affect certain features of our website.
8. Your Rights & Choices
Depending on applicable privacy laws, you have the right to:
- • Access & Review: Request a copy of the personal information we hold about you.
- • Correction: Request corrections to inaccurate or incomplete personal data.
- • Marketing Opt-Out: Unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.
9. Third-Party Websites & Links
Our website may contain links to external third-party websites (e.g., tour operators, payment gateways, social media networks). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before providing personal information.
10. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on our website with a revised "Effective Date."
